Managing difficult conversations may be the most important skill on the planet because so much of your success hinges on your ability to work effectively with others.
I say skill, because this is something you learn. Regardless of where you are today, you can get better at handling difficult conversations.
Difficult conversations come in all shapes and sizes:
Or, on a more personal note:
These are complex interactions, where the stakes are often high and errors are costly.
And if you dread having difficult conversations, you’re not alone.
What should you say? How do you begin the conversation? What if it goes poorly? What if the other person gets upset with you?
Just the thought of having the conversation can drain all your energy as you rehearse it over and over in your mind, stressing about what might go wrong.
What if you become emotional or break down and cry, leaving the other person to possibly think you’re weak?
At this point, many people decide to forget it altogether. After all, you don’t want to burden anyone.
So you tell yourself it’s fine, that you’ll just let this one go.
But you let the last one go, and deep down your angry at yourself for chickening out.
If you can relate, I get it, and it’s not your fault. In fact, your own brain is working against you when it comes to these difficult encounters.
Yes, your own brain!
Because its default program is to keep you safe, and difficult conversations feel anything but safe.
I used to feel all of these things too until I learned the psychology behind these conversations.
This helped me see the conversation for what it is, sort of like when Neo begins to see The Matrix.
Once I did, I was able to develop a process I could use to engage in any conversation, no matter how difficult, to say what I needed to say in the most effective way possible.
Now I have the confidence to lean into any conversation because I have a framework that guides me.
My name is James Robbins, and I’m a former pastor turned leadership expert and also the creator of The Art of Difficult Conversations.
In this upcoming workshop I'm going to teach you how to effectively handle tough, emotion-heavy conversations by following a simple 5-step framework.
When you put the steps into practice, you’ll notice your conversations will become less emotional, more effective, and you’ll no longer dread them like the plague.
Instead, you’ll be able to communicate clearly and get what you want without a stress-filled encounter where no one wins.
You’ll feel more confident with yourself, and others will benefit from your new-found candor.
Within the first 30 minutes of this training, you’ll already feel more confident in how to approach your next difficult conversation.
By dinner time you’ll be able to wade into a conversation with less emotional triggers than before.
By using the framework, you’ll no longer feel inadequate or unprepared for even highly-charged conversations and instead of stressing about an upcoming talk, you can feel confident that you’re able to handle whatever comes your way.
The Art of Difficult Conversations is not only for leaders but perfect for every employee in your organization. Armed with this training your employees will dramatically improve their ability to communicate and create highly functional and productive teams.
The amount of drama this training will reduce in your workplace is worth the price of the investment many times over.
“Actionable, great examples/situations, delivered in an interesting manner, loved the specific words/sentences to use that was very helpful.”
“I loved how clearly James laid out the steps. It was very logical and organized and allowed me to understand what needs to be done…”
“This training was excellent.”
If you feel like this course did not provide you with the tools to help you increase your ability to handle difficult conversations then simply send me an email and request a refund within 30 days and I will reimburse you immediately.
I want you to feel good about working with me and your success is important to me.
© 2019 | The James Robbins Company LLC