A Live Workshop to Help You Become an Effective at Difficult Conversations

Difficult conversations come in all shapes and sizes:

You need to tell your employee why they’re not getting a raise.
You need to confront a coworker about an insensitive joke they told at lunch.
You want to talk to your boss about something they did which wasn’t ethical.

Or, on a more personal note:

You need to talk to your spouse about their attitude.
Your neighbor’s dog keeps messing on your lawn.
Your friend only calls you when they need something but they’re always busy when you need them.

These are complex interactions, where the stakes are often high and errors are costly.

And if you dread having difficult conversations, you’re not alone.

What should you say? How do you begin the conversation? What if it goes poorly? What if the other person gets upset with you?

Just the thought of having the conversation can drain all your energy as you rehearse it over and over in your mind, stressing about what might go wrong.

What if you become emotional or break down and cry, leaving the other person to possibly think you’re weak?

At this point, many people decide to forget it altogether. After all, you don’t want to burden anyone.

So you tell yourself it’s fine, that you’ll just let this one go.

But you let the last one go, and deep down your angry at yourself for chickening out.

If you can relate, I get it, and it’s not your fault. In fact, your own brain is working against you when it comes to these difficult encounters.

Yes, your own brain!

Because its default program is to keep you safe, and difficult conversations feel anything but safe.

I used to feel all of these things too until I learned the psychology behind these conversations.

This helped me see the conversation for what it is, sort of like when Neo begins to see The Matrix.

Once I did, I was able to develop a process I could use to engage in any conversation, no matter how difficult, to say what I needed to say in the most effective way possible.

Now I have the confidence to lean into any conversation because I have a framework that guides me.

My name is James Robbins, and I’m a former pastor turned leadership expert and also the creator of The Art of Difficult Conversations.

In this upcoming workshop I'm going to teach you how to effectively handle tough, emotion-heavy conversations by following a simple 5-step framework.

When you put the steps into practice, you’ll notice your conversations will become less emotional, more effective, and you’ll no longer dread them like the plague.

Instead, you’ll be able to communicate clearly and get what you want without a stress-filled encounter where no one wins.

You’ll feel more confident with yourself, and others will benefit from your new-found candor.

How to successfully have difficult conversations so that all parties feel heard and respected.
How to Identify and flex with different personality types and communication styles so that the conversation doesn’t get derailed.
How to address tough and sensitive issues without the other person becoming defensive and difficult.
How your brain works against you in difficult conversations and how to override its default setting so you can take control of the situation.
The three most difficult conversations in the workplace.
Three things you MUST do before beginning the conversation.
The one thing you have to include when you invite them to talk or your conversation will be in trouble from the start.

The crucial mindset shift you need to make once the conversation begins. 
One key phrase that will disarm the other person without sacrificing your truth.
The four most common signs the person you’re speaking to is on the defense and how to deal wtih each one.
How to quickly neutralize criticism directed at you during a difficult conversation to keep the talk from falling apart.
Two things you must listen for as the other person tells their story.
Three things you can do immediately to calm your emotions when they begin to rise during the conversation.
What to do when you find yourself ambushed by a difficult conversation.

The Art of Difficult Conversations

A Live Workshop to Help You Become an Effective at Difficult Conversations

Live Event Details

Wednesday July 28th

2:00PM

The High Cost of Stressful Encounters

The Art of Difficult Conversations

Here’s What You’ll Learn at The Workshop

Training You Can Implement by Tomorrow

Training For Your Entire Team

What Others Have Said

Here Are The Details

Wednesday July 28th

2:00PM Eastern

Individual Rate

$97

Group Rate

$997

Training Details